General Knowledge Base: The Permanent Foundation
The essential baseline for your AI Chatbot. Define your brand identity, operating hours, return policies, contact channels, and core FAQs across 15 permanent sections with zero code directly in your Admin Dashboard.
General Knowledge Base Builder
No coding or complex database schemas. Type or paste information, answers, organize by sections, the AI will use them when answering queries. Add SALES information, contact information and so on...
Shipping & Delivery Policies
Express 2-day domestic delivery cutoffs, international courier rates, customs fees, and tracking procedures.
Returns & Warranty Terms
30-day money-back guarantee conditions, pre-paid return label instructions, and 2-year manufacturer warranty rules.
Company Contact & Hours
Live support telephone hours, office locations, customer support email routing, and emergency escalation policies.
The 3 Pillars of Chatbot & Assistant Intelligence
The Starter Plan gives you Pillar 01. The Professional Plan unlocks all three pillars for comprehensive omnichannel intelligence.
01. General Knowledge
Permanent company policies, core brand identity, opening hours, and standard FAQs configured manually in 15 sections.
02. Page Knowledge
Real-time on-page awareness that adapts dynamically to the active URL, product specs, variant prices, and more details.
03. RAG Knowledge
Up to 1,000 knowledge URLs, document uploads (PDFs, catalogs), and cognitive vector search for almost zero-hallucination accuracy.
Structure Your Permanent Company Knowledge Base
Subscribe to get our guide: how top e-commerce and SaaS brands structure their 15 foundational knowledge sections to deflect 80%+ of routine customer inquiries.
Frequently Asked Questions: General Knowledge Base
Everything you need to know about permanent knowledge sections, dashboard management, and starter plan features.
Data Security and Privacy by Design
Your proprietary content, customer inquiries, and enterprise knowledge bases are safeguarded with strict tenant isolation, bank-grade encryption, and zero AI re-training.
Your Data Remains Strictly Private
We never use your sensitive information, customer queries, or proprietary catalog data for AI model training, and we never sell your data to third parties.
- Zero public AI model re-training
- Isolated per-tenant vector spaces
- Confidential internal knowledge retention
Advanced End-to-End Encryption
All data transmissions are protected with TLS 1.3 or higher in transit, and persistent embeddings are stored with AES-256 encryption at rest.
- TLS 1.3 encrypted browser-to-cloud streams
- AES-256 storage-level data protection
- Continuous automated security patch cycles
Strict Privacy Law Compliance
Our data processing practices strictly comply with GDPR and CCPA regulations, ensuring full compliance with European and global data sovereignty standards.
- EU GDPR & California CCPA compliance
- Right-to-be-forgotten data purge tooling
- Transparent Data Processing Addendum
Build Your General Knowledge Base in 5 Minutes
Start with the Starter Plan ($14/mo) with zero long-term commitment. Type your sections, copy your embed script, and launch immediately.