AI Chatbot & Assistant Product Changelog

Launched dedicated merchant analytics dashboards covering Widget Impressions, Queries & AI Performance, and Visitor Actions, giving Website Chatbot and Magento Storefront owners clear 28-day to 365-day visibility into shopper engagement, response speed, RAG grounding accuracy, and lead conversions.

Introduced real-time response latency, semantic search efficiency, and Live Human Takeover responsiveness monitoring to maintain consistent sub-second platform reliability.

Centralized plan quotas and dynamic feature descriptions across Starter Chatbot, Professional AI Assistant, and Magento 2 Assistant tiers—preparing native Adobe Commerce & Magento session awareness, logged-in customer recognition, live shopping cart context, and order assistance.

Reinforced tenant-scoped access controls across all analytics views and session management workflows so every merchant's conversation metrics remain strictly private.

Added accessible inline thumbs-up and thumbs-down rating buttons beneath completed AI Assistant responses, preserving visitor feedback seamlessly across page navigations.

Added privacy-conscious engagement analytics (chat open/close, launcher hover impressions, quick reply & link clicks, voice dictation usage, and page redirect interactions), real-time Time-to-First-Token (TTFT) tracking, and automated Knowledge-Gap Detection so store owners can see unanswered shopper questions and enrich their Knowledge Base.

Added automatic storefront platform awareness, page-type context classification, and live Shopping Cart Item Count grounding so your Magento AI Assistant tailors guidance accurately to each shopper's journey.

Performance & Security — Subscription-Aware Rate Controls & Stream Protection:

• Upgraded the HTTP streaming layer for lower latency and faster plan quota lookups across Starter Chatbot, Professional AI Assistant, and Magento 2 Assistant tiers.
• Enforced subscription-aligned rate controls per visitor session and strengthened domain origin verification across real-time Live Human Agent and AI streaming channels.

Engineered precision SVG corner resize indicators that dynamically match square or rounded Chatbot Window borders across desktop viewports.

Strengthened browser origin verification across all visitor Chatbot interactions, seamlessly supporting both www and root domain configurations for authorized merchant websites.

Enhanced AI Assistant conversation flow to anticipate visitor follow-up questions and automatically present one-tap choice buttons whenever clarifying options are offered.

Added automatic <link rel="canonical"> resolution on the storefront so filtered Magento category pages, campaign tracking URLs (utm_*), and product variant links always match the exact URL Knowledge Base entry.

Reinforced Shadow DOM style encapsulation so host websites using custom root font scaling (such as Magento 2 Luma and Adobe Commerce themes) never affect Chatbot Widget typography, buttons, or voice controls.

Updated default Chatbot launcher, header, border, and quick-button accents to Clusterify AI Blue (`#2d408b`).

Updated default Chatbot Window and Bubble Launcher styling to signature Clusterify AI Blue (`#2d408b`) for crisp, accessible storefront contrast out of the box.

Added real-time session synchronization upon plan changes so upgrading from Starter Chatbot to Professional AI Assistant unlocks URL Knowledge Base quotas and Open-Source Chatbot SDKs immediately without signing out.

Enhanced subscription checkout verification and idempotent billing event processing to ensure smooth, duplicate-free plan activations and renewals.

Added automatic side-gutter scaling and responsive width adaptation on compact smartphones (< 420px), ensuring crisp, unclipped layouts across iOS and Android browsers.

Added a smooth continuous levitation option for the Chatbot launcher bubble with hover-pause ergonomics and prefers-reduced-motion WCAG 2.3.3 accessibility compliance.

Added a header Clear Chat action with confirmation popover allowing visitors to clear their local conversation history and start a fresh chat session at any time, paired with updated Maximize/Restore controls and an AI transparency notice.

Added multi-layer destination verification ensuring Page Redirect Cards only navigate shoppers to verified URLs present in the merchant's URL Knowledge Base or General Knowledge links.

Added a smooth continuous levitation (Float Animation) toggle to the Bubble Icon Builder, helping eCommerce Chatbot and AI Shopping Assistant launchers stand out gracefully on desktop and mobile storefronts.

Launched a dedicated support ticket center inside the dashboard featuring Low, Medium, High, and Emergency priority levels, optional diagnostic context attachment, rich Markdown message threads, status timelines, and CSAT feedback.

Introduced clear 3-column plan comparison cards across Starter Chatbot, Professional AI Assistant, and Magento 2 Assistant tiers alongside comprehensive Knowledge Base architectural guides.

Added step-by-step setup documentation for our open-source Node.js/TypeScript (`@clusterify-ai/chatbot-sdk`) and PHP Packagist (`clusterify/chatbot-sdk`) SDKs—streamlining Magento 2, Laravel, Symfony, and headless AI Assistant integrations—plus a 1-click Light/Dark dashboard theme toggle and resizable conversation transcript panels.

Launched the visual configuration studio for enabling and customizing rich interactive message blocks inside AI Chatbot and AI Assistant conversations:

• Quick Replies & Suggestion Chips for guided product discovery and instant FAQ prompts.
• In-Chat Contact & Lead Capture Forms to collect visitor names, emails, phone numbers, companies, and inquiry notes directly inside the chat stream.
• Smart Page Redirect Cards & Verified Links to escort visitors directly to Magento product pages, category listings, or booking funnels.
• Comparison Tables & Verified Images for side-by-side product specs and visual shopping support.

Added a real-time Bulk Vectorization manager with live progress tracking. Professional AI Assistant subscribers can index up to 1,000 page-specific URLs (up to 20,000 characters each—20,000,000 characters total) alongside 25 General Knowledge sections at 120 API calls/minute for sub-200ms Semantic Vector Search.

Added Headless.BLOG as a turnkey integration alongside Magento 2 and WordPress, and expanded the Bubble Icon Builder with multi-layer vector customization and new geometric and assistant icon templates.

Built seamless tab-scoped session continuity so shoppers browsing across Magento product listings, category pages, and articles keep their open Chatbot Window, custom screen position, window dimensions, and active conversation instantaneously across page loads.

Added top-left and bottom-right corner drag resizing (380×580px up to 800×900px) with session memory and adaptive composer sizing.

Launched interactive navigation cards featuring a circular countdown ring, Go Now and Cancel controls, current-page loop prevention, and smart link routing that opens same-store pages in the current tab while opening external websites safely in a new tab.

Connected dashboard Chatbot Behavior toggles (Rich Text, Lists, Links, Comparison Tables, Verified Images, Quick Replies, Contact & Lead Forms, and Page Redirect Cards) directly to live Chatbot Widget rendering.

Unified semantic embedding alignment across Google Gemini and OpenAI providers with resilient high-availability fallback for uninterrupted catalog retrieval.

Introduced context-aware follow-up resolution and smart retrieval routing that understands conversational pronouns while skipping unnecessary catalog lookups on simple greetings—cutting response latency in half and significantly reducing AI token consumption for BYOK merchants.

Launched sub-200ms semantic vector retrieval, automatically grounding your AI Assistant with the most relevant website pages, verified product images, and structured FAQs.

Added browser voice-to-text dictation with a real-time 32-bar symmetrical audio waveform visualizer, automatic microphone release, iOS Safari audio safeguards, and a smooth multi-line expanding message composer.

Optimized real-time streaming connections to minimize idle browser and server resource usage while maintaining persistent, instant bi-directional delivery during Live Human Agent Takeover.

Refined AI Assistant response formatting for concise, scannable answers, smarter lead-capture timing, and inline Verified Image previews with strict URL validation.

Redesigned the in-chat Contact & Lead Capture Form to reduce mobile height by over 57%, inherited each merchant's custom Chatbot brand colors automatically, kept the chat composer accessible while forms are visible, and added WCAG 2.1 validation states with confirmation notifications.

Replaced abrupt scroll-to-bottom jumps during streaming replies with question-anchored alignment, keeping the visitor's prompt positioned cleanly at the top of the Chatbot Window so longer answers read naturally from the first sentence.

Launched the authenticated REST API powering our open-source Magento 2 Chatbot Extension, WordPress AI Assistant Plugin, and official PHP & Node.js/TypeScript SDKs—enabling programmatic management of General Knowledge, URL-Based Knowledge, Chatbot settings, Installation Snippets, Plan Quotas, and connection health checks.

Added constant-time cryptographic API key authentication, tier-aligned throughput limits (60 req/min Starter, 120 req/min Professional), and instant cache synchronization when merchants update knowledge entries.

Upgraded the Chatbot launcher renderer to support custom brand logos, body shapes, borders, icons, and layered vector accents.

Added Google Gemini and OpenAI vector embedding model selection, introduced a dedicated Chatbot Editor workspace, and launched 1-click Activate as Knowledge instant vector indexing inside the URL Knowledge studio.

Added cross-browser clipboard utilities, unsaved-change indicators in Markdown editors, and immediate cache refresh whenever merchants update Chatbot styling or API Keys.

Added an ultra-lightweight (0.4KB gzipped) Single-Page Application route observer for Next.js, React, and headless Magento PWA storefronts, refreshing active page context automatically on client-side navigation alongside privacy-safe visitor context signals.

Added crisp WebP custom avatar rendering with adjustable opacity, scale, and X/Y positioning, SVG borders, and configurable Initial & Periodic Pulse / Bounce launcher animations.

Added independent Initial Entrance and Periodic Attention Pulse and Bounce controls to the Bubble Icon Builder so merchants can pair a welcoming launch animation with subtle periodic reminders.

Launched custom theme preset slots (up to 10 saved presets per account) alongside curated starter themes (Modern Indigo, Emerald Commerce, Dark Cyberpunk, and Sunset Warmth), enabling Magento and online retail brands to switch between everyday branding and seasonal campaigns (Black Friday, Cyber Monday, Holiday sales) in one click.

Added automatic WebP avatar optimization with adjustable opacity, scale, X/Y positioning, and crisp SVG border controls for custom branded AI Assistant launchers, backed by strict media file validation.

Upgraded the Installation workspace with pre-populated Public UUID snippets, authorized domain checks, and step-by-step guides for HTML / Universal, Next.js / React, WordPress, Shopify, and Google Tag Manager, paired with ecosystem cards for our open-source Magento 2 Chatbot Extension, WordPress Plugin, BigCommerce, and Squarespace.

Upgraded both General Knowledge and URL-Based Knowledge into side-by-side Markdown editors featuring formatting toolbars, live GitHub-Flavored Markdown previews, drag-and-drop section ordering, reading-time indicators, Cmd/Ctrl+S keyboard shortcuts, and unsaved-changes protection.

Added masked credential display with overwrite protection for Bring-Your-Own-Key (BYOK) AI provider keys and strict HTTPS domain validation across URL Knowledge entries.

Added unified streaming support for Google Gemini and OpenAI ChatGPT models with instant stream cancellation and configurable reasoning depth (zero, low, medium, high).

Added header drag-and-drop window positioning, a touch-swipeable horizontal Quick Replies Carousel, contextual QuickTips cards, smooth spring entrance animations, and top-layer z-index protection above complex eCommerce mega-menus.

Encapsulated individual message components, the chat window, and the launcher inside self-recovering UI boundaries so unexpected content never disrupts the host storefront.

Launched flexible Bring-Your-Own-Key (BYOK) support for Google Gemini and OpenAI ChatGPT conversational and embedding models—giving merchants zero token markup, reasoning depth controls, and 1-click live API key verification.

Introduced the Chat Archive workspace for searching, filtering, and reviewing historical Website Chatbot, AI Assistant, and Live Agent customer transcripts.

Connected embedded in-chat contact forms with instant Captured Contact indicators in the dashboard conversation list—helping sales and support teams identify qualified leads captured by their AI Chatbot at a glance.

Added support for newer high-speed Google Gemini conversational models and prepared the foundation for interactive Chatbot visual message blocks.

Launched the modern Clusterify.AI Chatbot Widget featuring real-time multi-block token streaming (v2.0.0), interactive Quick Replies (`v2.1.0`), embedded In-Chat Lead Capture Forms, rich Markdown formatting, animated typing indicators, automatic request failover, and pixel-consistent sizing isolated from parent website stylesheets.

Launched the Recent Chats live console showing active storefront visitors, current page URLs, and a bidirectional Live Take Over Switch. Support agents can step into any active Magento Chatbot or Website AI Assistant conversation in one click, reply directly to the shopper, and hand the session smoothly back to the AI Assistant when finished.

Added formatted Markdown transcript rendering and 30-day conversation and engagement summaries on the main dashboard home screen.

Launched the Clusterify.AI Chatbot runtime featuring structured conversation memory, page-level URL Knowledge grounding, expandable chat window controls, real-time token streaming, and bidirectional Live Human Agent Takeover enabling merchant support teams to join active visitor chats seamlessly.

Launched dedicated management for page-level URL Knowledge, establishing Clusterify.AI's multi-tier grounding architecture that combines storewide General Knowledge with deep URL-specific product, category, and policy context.

Expanded CMS integration onboarding guides and streamlined primary dashboard navigation.

Launched the Clusterify.AI Chatbot Dashboard featuring Public & Secret API Key management, visual Chatbot Window and Bubble Launcher customizers, secure merchant authentication, and foundational Magento 2 and WordPress storefront integration support.